Frequently Asked Questions
What is Sana Holistic Care?
We are a collective of individual mental health providers who share similar values and enjoy working together. We share office space and support one another, but each of us practices independently. That means even though we share the same office space under the name Sana Holistic Care, each provider runs their own therapy business and determines their practice services, rates, and policies, rates.
How do I decide who to call?
Please click on the “Our Team” tab to read a brief bio about each of our practitioners. Contact one that seems like a good fit and arrange a time to chat on the phone to express your concerns, learn more about their approach and determine whether or not you’d like to proceed with counseling.
Do you accept insurance?
Please check with your individual provider. Some providers accept Medicaid and insurance and some are out-of-network providers and do not submit insurance claims.
What can I expect at my first appointment?
During the first appointment, we will talk about why you are seeking services, any pertinent background, and any special concerns. Then, we’ll determine the best course of action for treatment and/or evaluations and thoroughly explain the process.
What are your fees?
Fees vary by practitioner. We recommend you contact your insurance company ahead of time to determine what portion they will cover. Therapy is an investment in you.
How many appointments will it take for me to resolve my concerns?
It depends upon the nature and severity of your concerns. Some concerns are able to be resolved with a minimum of visits. However, long-term concerns or trauma require a significant commitment to therapy in order to resolve.
How do I schedule an appointment?
Each practitioner manages their own schedule and will guide you in the best way to schedule an appointment.
What is an evaluation and how does that work?
An evaluation is any type of psychological testing or assessment used to measure functioning (such as IQ) or ascertain underlying concerns (such as anxiety). Usually, we meet to gather information and then schedule testing sessions. Following the testing, we interpret the test results and develop recommendations to help you be more successful. Recommendations can include counseling, school accommodations, resources etc. We’ll meet to review your results, any diagnoses and recommendations. You will also receive a comprehensive report with results and recommendations.
What are your fees for testing?
We prefer to be upfront about our fees, so you are not surprised by any non-reimbursable costs. Many insurance companies do not cover psychological testing or only cover a portion of the costs. We are happy to provide you with a billing statement if you intend to submit our fees to your insurance. We recommend you contact your insurance company ahead of time to determine what portion they will cover.
Questions you might ask your insurance company –
- Is the cost of psychological testing covered?
- Is there a deductible?
- What portion will be reimbursed?
- Is a referral needed from a primary care physician?
- Is pre-authorization required?
No Surprises Act
- You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.